Claims Investigation Process
Only complete this form if you are the person claiming personal injury or you are the owner of the motor vehicle or property.
If you wish for a third party to act on your behalf please complete Section 11.
If you wish to make a claim against the City of Newcastle, there are 2 options:
1. Make a claim against your own insurance policy - for a Property or Motor Vehicle Claim.
Your Insurer may consider seeking recovery against City of Newcastle. Please note that this option may result in an initial upfront payment to your insurer for the applicable excess. In general, insurance companies will pursue usr reimbursement where they consider us to be liable. In such cases, the excess amount may
be waived. You should discuss this with your insurer prior to lodging a claim with us.
2. Make a claim directly to City of Newcastle - for Personal Injury or a Property or Motor Vehicle Claim
If you are seeking compensation directly from us for injury, loss or damage arising from an incident, please complete the ‘Claim for Compensation’ form below and provide photographs and documentation as required.
We will investigate the circumstances surrounding the incident to establish whether or not we have any legal liability.
Completion and acceptance of this form does not represent an admission of liability or a waiver of its rights on the part of Council.
Your claim will be subject to investigation and the findings assessed on their own merits.
Wel will endeavour to respond to claims as quickly as possible. However the processing of claims is dependent on the supply of relevant information and, therefore, assessment of your claim may take some time to complete.
Complete on-line submission
City of Newcastle is committed to protecting your privacy. We take reasonable steps to comply with relevant legislation and our Privacy Management Plan. By giving us your personal information you consent to us collecting, storing, using and disclosing it in accordance with our Record Management Policy.
We will use the information to process your claim
Authorised Officers, contractors or agents
Consequence of non-provision:
We not be able to process your claim
Storage and security:
Your information will be stored in our electronic database and will only be available to authorised Officers, contractors and agents and will be kept in accordance with the State Records Act and our Record Management Policy
Your information can be checked for accuracy by calling us on (02) 4974 2000 or attending the City Administration Centre at 282 King Street, Newcastle.