Waste-Report a Missed Collection

Please complete this form if your general waste (red lid) or green waste (green lid) bin has not been serviced by 4.30pm on your collection day.

To report a missed recycling (yellow lid bin) service, please contact SOLO Resource Recovery on 02 4947 5699 between 8.30am and 5pm on weekdays.

Missed service requests must be lodged no later than two business days after your regular collection day, otherwise your bins will not be serviced until your next scheduled collection.

Remember to have your bins on the kerb by 5.30am on your collection day. To help ensure your bins don’t get missed for servicing , see our tips for getting it right on bin night.
 

Contact Details
Address
Do you reside at this property?:

Service Request
Bin Type*:


To report a missed recycling service (yellow lid bin), please contact Council’s recycling contractor, SOLO Resource Recovery, on 02 4947 5699 between 8.30am and 5pm on weekdays.
Today
What day was your bin missed?
Describe where you put your bin out for collection e.g. on the street, in a rear lane, around the corner.
e.g. do all bins in your street appear to have been missed for collection, or just your bin(s)? Are there parked vehicles that may have obstructed access to the bins?
Please leave your missed bin(s) on the kerb for collection. Council endeavours to service missed bins within two business days of notification.

Privacy Disclaimer

City of Newcastle is committed to protecting your privacy. We take reasonable steps to comply with relevant legislation and our Privacy Management Plan.

Purpose: We will use the information to process your request.
Intended recipients: authorised City of Newcastle Officers and its contractors or agents.
Supply: voluntary.
Consequence of non-provision: We may not be able to process your request.
Storage and security: information will be stored in accordance with our Record Management Policy.
Access: by contacting us by phone on (02) 4974 2000 or attending our City of Newcastle office.

* denotes mandatory fields