Community Information

Newcastle City Council is one of many government agencies providing services to the Newcastle community. Here are some links to current projects underway by other local agencies. 

If you are a government agency and would like to add information to this page please email the communications team

Light Rail Construction and the Transport Interchange

Please see the latest update from Transport for NSW about light rail construction and the transport interchange.
As you may be aware, we have started advising businesses and residents in Zone 6 (Crown to Perkins Street) of the arrangements for construction in their zone from November.  Here is copy of the notification hand delivered by our precinct managers to residents and businesses in Zone 6.
You may also have heard that Newcastle Interchange is due to on Sunday 15 October. Over the coming weeks, final testing of equipment and staff training will take place. Attached is the media release from late last week, along with a couple of photos of the interchange taken last week.
Also the latest construction updates for Newcastle Light Rail and Newcastle Interchange are now available.
Below is a quick summary of the work expected to take place in October.

Newcastle Light Rail

  • Footpath upgrades in front of Newcastle Interchange will require a short, overnight closure of Stewart Avenue from 7pm Wednesday 4 October to 5am Thursday 5 October
  • Piling and concreting work at the location of the new light rail depot (near the former Wickham Station)
  • Removal of bricks and sandstone blocks at Steel Street, including the closure of the pedestrian crossing from mid-October (Kuwumi Place crossing will remain open)
  • A new access to the rear of TAFE NSW from Hunter Street
  • Major light rail construction in Zone 4 (Auckland to Darby Streets) will continue, including removal of the road surface and excavation, relocation of underground services and installing power signalling and communication cables
  • Removal of some vegetation and trees in various locations along the light rail route
  • Work to widen the embankment and relocate services in the former rail corridor between Crown and Perkins Streets is continuing
  • Site investigations continue along Hunter and Scott Streets and include some temporary traffic and parking impacts
  • Establishment of new site compounds continues, including increased activity expected at Throsby compound. 

Newcastle Interchange

  • Final testing of the interchange
  • Final landscaping across the site
  • Removal of equipment and material
  • There is expected to be a rail shutdown from 4am Saturday 28 October to 1am Monday 30 October. During this time, final work will occur continuously (24hrs). As well, there is expected to be some weekend work throughout October. 
As always, this information is also available on the Revitalising Newcastle  website.

Shortland Esplanade Upgrade

Shortland Esplanade in Newcastle East will close between Ocean Street and Watt Street from Monday 6 March to allow for the upgrade of the southern section of Shortland Esplanade.
At this time Shortland Esplanade will also become one-way northbound between Ocean Street and Zaara Street.  Traffic heading south on Shortland Esplanade from Nobbys will be directed onto Zaara Street.
Pedestrian access along the western footpath of Shortland Esplanade will be maintained between Ocean Street and Watt Street, as directed by onsite signage.
Full vehicle access will be restored as soon as possible, but the closure is expected to last up to six months. When the work is completed, Shortland Esplanade will be one way southward between Ocean and Watt.
Resident access will be maintained during this period. Find out more

nbn Network

The nbn™ network is Australia’s new landline phone and internet network. The rollout of this network is currently underway in the Newcastle LGA and is being undertaken by nbn co limited (NBN) which is a government business entity.

Check your address to find out if the nbn™ network is available at your home or business, and register for updates. Website:

Newcastle City Council is not responsible for the nbn network rollout or the below associated works:

  • Infrastructure locations eg. pits, pillar or nodes (big green box)
  • Rollout schedule
  • Network and telephony connections (including fibre to premise)
  • Preparation and restoration works for the NBN construction
  • Contractor management
  • Complaints or enquiries.

nbn co limited has a number of contractors working throughout the Local Government Area at any one time and are operating under the Telecommunications Act.

Complaints about the nbn and associated works

All complaints regarding the nbn network rollout and associated works need to be lodged through nbn co limited. Complaints can only be submitted by the resident/customer. Council cannot act as an advocate for members of the general public and cannot lodge enquiries on their behalf. 
Complaints may be made and updates on the progress of complaints can be obtained by contacting nbn co limited's Complaints Team via the following methods: nbn co limited's preferred contact method for complaints is via their website contact form.