Community Information

City of Newcastle is one of many government agencies providing services to the Newcastle community. Here are some links to current projects underway by other local agencies. 

If you are a government agency and would like to add information to this page please email the communications team

Level 1 Water Restrictions

Hunter Water Corporation has introducted Level 1 Water Restrictions for all customers. 

Hunter Water has provided City of Newcastle with a number of conditional exemptions to Level 1 Water Restrictions, allowing us to maintain public spaces and protect public health. We are working with Hunter Water to reduce water usage across our operations, including developing specialised efficiency plans for our most water intensive sites.

For more information on water restrictions visit Hunter Water

Transport Access Program

The Waratah Station Upgrade is being delivered as part of the Transport Access Program, a NSW Government initiative to provide a better experience for public transport customers by delivering accessible, modern, secure and integrated transport infrastructure.

 More information
 Waratah Station Upgrade - Project Update October 2019 (pdf)
 Waratah Station Upgrade - Project Update June 2019 (pdf)
 Waratah Station Upgrade (pdf)

New Intercity Fleet - Station and Signally Modifications - extension of platforms

 Adamstown (pdf)
 Hamilton (pdf)

Drought Assistance in NSW

On July 30 2018 the NSW Government announced a $500 million Emergency Drought Relief Package to help farmers
manage the effects of the current drought.  There are a number of measures in place - find out more through this   factsheet (pdf).

Newcastle Light Rail

The NSW Government's Revitalising Newcastle has all the latest information about this project.

nbn Network

The nbn™ network is Australia’s new landline phone and internet network. The rollout of this network is currently underway in the Newcastle LGA and is being undertaken by nbn co limited (NBN) which is a government business entity.

Check your address to find out if the nbn™ network is available at your home or business, and register for updates. Website:

Council is not responsible for the nbn network rollout or the below associated works:

  • Infrastructure locations eg. pits, pillar or nodes (big green box)
  • Rollout schedule
  • Network and telephony connections (including fibre to premise)
  • Preparation and restoration works for the NBN construction
  • Contractor management
  • Complaints or enquiries.

nbn co limited has a number of contractors working throughout the Local Government Area at any one time and are operating under the Telecommunications Act.

Complaints about the nbn and associated works

All complaints regarding the nbn network rollout and associated works need to be lodged through nbn co limited. Complaints can only be submitted by the resident/customer. Council cannot act as an advocate for members of the general public and cannot lodge enquiries on their behalf. 
Complaints may be made and updates on the progress of complaints can be obtained by contacting nbn co limited's Complaints Team via the following methods: nbn co limited's preferred contact method for complaints is via their website contact form.

Distribution Standards Board

Important changes to the  DSB contact points commencing from Friday 29 June 2018. Residents will have access to a single and simplified online e-form or a 1800 hotline to lodge complaints or enquiries related to letterbox distribution of unaddressed advertising material. Matters may include: Material distributed to a marked ‘No Advertising Material’ letterbox, Bulk or Inappropriate distribution, Residents requesting catalogues to be delivered among other enquiries.

The DSB is made up of members that are responsible and ethical Distributors. The DSB works with accredited Distributors across Australia and is available to assist residential queries for the majority of letterbox distribution matters.  Find out more information.