Bulk Waste Service

Council's Bulk Waste Service gives households two options for disposing of their bulky waste items:

  1. request a self haul voucher to take your items to Summerhill Waste Management Centre, or
  2. use the on-demand booking system to organise a pick-up from your kerbside.

Please book in advance - see waiting periods below.

You can request two vouchers or two kerbside pick-ups in any rolling 12-month period*, or one of each option, to dispose of up to two (2) cubic metres of domestic waste. Two cubic metres is equivalent to a 1.2 metre by 1.8 metre (6'x4') trailer loaded just under one metre high.

To use either of these services, complete our bulk waste service request form or phone 02 4974 2000.

For example, if you booked a service in September 2016 and another service in February 2017, you will be entitled to your next service from September 2017.

Conditions of service

Only the person(s) residing at the property, be they tenant or owner-occupier, can organise a kerbside bulk waste collection or a self-haul voucher on behalf of that residence. Special conditions apply for residents in multi-unit dwellings and social housing (please see below for more information).

Each eligible rateable residential property has an allowance of up to two services in any 12-month period. For example, if you book a service in April 2016 and again in September 2016, you can book your next service from April 2017 and your second service from September 2017.

If you request a self-haul voucher, you must present proof of occupancy (e.g. driver licence) when you arrive at the weighbridge at Summerhill Waste Management Centre that demonstrates that you reside at the property address printed on the voucher. Vouchers expire three months from the date that they are issued and cannot be renewed. The conditions of use are stated on the voucher.

Waiting periods

Self-haul vouchers: Please allow up to seven working days to receive your voucher. Vouchers may arrive sooner than this, but are dependent on Australia Post delivery timeframes of 2-6 business days from the day after posting, although this can vary depending on the destination. All vouchers are posted on the day that they are issued and are posted directly to the property for which they are requested. If urgent, Vouchers may also be requested and issued in person at the City Administration Centre. Please note: Vouchers will not be emailed to residents - no exceptions will be made.

Kerbside collections: Please book at least four weeks in advance. Demand for bulk waste collections increases sharply around holiday times, especially in the lead up to Christmas. Residents are encouraged to book much further in advance if wishing to arrange for a kerbside bulk waste collection during these periods.

If you live in a multi-unit dwelling

If you live in a multi-unit dwelling, a communal kerbside bulk waste collection will be arranged for the entire complex. Please ask your strata manager / body corporate to contact Council to make a booking. The managing body will then be responsible for notifying all residents within the complex of their scheduled collection date.

Social housing (Housing NSW) tenants

Multi-unit dwellings: Council makes advance arrangements with Housing NSW to provide two kerbside collections to eligible public and community housing complexes within a 12-month period. Combined collections are provided to each complex on the same day. Please contact your liaison officer to find out your next collection dates.

Single dwellings: If you live in stand-alone public or community housing, please contact Council directly to make a booking. Eligibility criteria apply.

Kerbside collection - ACCEPTABLE materials

> Mattresses, beds, lounges, small items of furniture, toys
> 1.5m lengths of carpet/linoleum (rolled and tied)
> Whitegoods, such as washing machines, dryers and dishwashers, but excluding items containing refrigerant gases (e.g. fridges,  freezers and air-conditioning units).
> Household appliances and e-waste, such as TVs, computers, vacuum cleaners, microwaves and handheld kitchen appliances. Please note: to ensure e-waste is recycled, residents are encouraged to use the free e-waste drop-off at Summerhill Waste Management Centre. Conditions apply.
> Tools, small car parts and scrap metal products
> Tree branches under 100mm in diameter (no other types of green waste)
  Please note:
> All items must be able to be safely and reasonably handled by two people
> Individual items must not exceed 50kg or 1.5m in length
> Loose items must be tied or boxed

Kerbside collection - UNACCEPTABLE materials

X Green waste (e.g. grass clippings, leaves), with the exception of tree branches less than 100mm in diameter
X Fridges and freezers (for disposal options, see below)
X Air-conditioning units containing refrigerant gases
X Asbestos
X Hazardous/poisonous solid or liquid waste e.g. chemicals, paint, motor oil, batteries, gas bottles
X Concrete rubble, dirt or building construction waste
X Household rubbish and recyclables
X  Commercial waste
X  Tyres and wheels
X  Any glass items or mirrors
X  Quantities in excess of two (2) cubic metres
X  Items weighing over 50kg

Self-haul voucher - ACCEPTABLE materials

  Option 1
> All items accepted via the kerbside collection service (as outlined above)
> Green waste, including grass clippings, prunings and branches
> Fridges/freezers
> Car batteries and gas bottles
> Building waste
> Household rubbish and recyclables
> Tyres and wheels (maximum of five)
> Glass items, mirrors and windows (broken or whole)
   Option 2
 > Up to 100kg of asbestos only. Once you have received your self-haul voucher, you must pre-book asbestos waste 24 hours prior to disposal on 4985 6600. Bookings can be made on weekdays between 8.30am and 4pm. Normal charges will apply for quantities above 100kg*.

*Please note: Loads of asbestos waste over 100kg (including asbestos contaminated soil) or more than 10 square metres of asbestos sheeting must be registered with the NSW Environment Protection Authority, using the online WasteLocate tool, before transporting them to Summerhill. More information about transporting asbestos and the requirements for using WasteLocate is available on the EPA website.

Self-haul voucher - UNACCEPTABLE materials

X Hazardous/poisonous solid or liquid wastes e.g. chemicals, paint and motor oil - with the exception of car batteries, gas bottles and asbestos waste (as outlined under Option 2 above).
X Quantities in excess of two (2) cubic metres or the equivalent of a 1.8m x 1.2m (6'x4') trailer loaded under one metre high.

Stop before you drop!

It's up to all of us to stop waste going to landfill and look after our environment. Before using the bulk waste service to dispose of your items, have you considered:

  • Repairing them?
  • Reusing them for another purpose or salvaging parts for future use?
  • Giving items in good, usable condition to friends or family, or donating them to local charities or op shops?
  • Selling them, or listing them for free collection - via online trading sites (such as Gumtree, Ebay and Trading Post), local newspaper classifieds, or by holding a garage sale?

Fridge/freezer disposal options

Council no longer collects fridges and freezers as part of the bulk waste kerbside collection, due to the refrigerant gases that can potentially be harmful to the environment if released in an uncontrolled manner. Fridges and freezers can be disposed of in a number of other ways, including:

  • Free disposal at Summerhill Waste Management Centre using a self-haul bulk waste voucher (available in place of a kerbside collection).
  • The Fridge Buyback program, which offers free collection and a $25 rebate for working fridges and upright freezers that are not the main fridge/freezer at home, that have been in regular use and that are 200 litres or more in volume. Conditions apply. Call 1800 708 401 or visit the Fridge Buyback website for details. (Please note: Fridge Buyback is not a Council service).
  • Taking them to a local metal recycler, who may accept it at no charge, and may also pay you for the items.
  • If you are unable to self-haul, you can talk to a local metal recycler, who may be able to arrange a collection for you (charges may apply).
  • Drop them off at Summerhill and be charged the applicable fee if you have used your bulk waste entitlements for the year.

Bulk Waste FAQ

Frequently asked questions about Council's Bulk Waste Service.