Report a Service Issue

Missed collection services

If your bin has not been serviced by 3pm on your collection day, please let us know.

Missed service requests must be lodged no later than two business days after your regular collection day, otherwise your bins will not be serviced until your next scheduled collection.

Council endeavours to service reported missed bins within two business days of receiving notification. Please leave your bin on the kerb until it has been serviced.

How to notify us:

  1. General Waste and Green Waste bins: If your red lid or green lid bin has been missed for collection, please call 02 4974 6066 between 7.30am and 3.25pm weekdays, or complete our missed collection form.
  2. Recycling bins: If your yellow lid bin has been missed for collection, please call Council's recycling contractor, Solo Resource Recovery, on 02 4947 5699 between 8.30am and 5pm weekdays.

Get it right on bin night

By following these guidelines, you can help to ensure that your bins don't get missed by our collection vehicles:

  1. Have your bins on the kerb by 5.30am on your collection day. You may wish to put your bins out the evening beforehand.
  2. Face the front of your bins towards the kerb, with the wheels and handles pointing towards your house.
  3. Try to space your bins one metre apart from each other, and away from parked cars, trees and poles. This allows the lifting arm on our collection vehicle to reach in and pick up the bin.
  4. Avoid placing your bins underneath low hanging power lines or trees. Our collection vehicles need to raise the bins up high to tip them.
  5. Do not overload your bins. Our collection vehicles cannot lift bins that are too heavy.
  6. Take care to put only accepted waste items in your bins. If our collection drivers find that your bins are contaminated, they will not be serviced until you remove the offending items.

Bin repairs and replacements

Damaged bins

Council will repair damaged bins free of charge. Council endeavours to replace or repair general waste and green waste bins within one to two weeks, and recycling bins within two to three weeks, of a repair request being lodged.

After lodging a repair request, please put your bin on the kerb on your next regular general waste (red lid bin) collection day. A Council officer will inspect the bin to determine if it can be repaired or if it will need to be replaced. Please leave your bin on the kerb until it has been repaired or a new bin has been issued. You can continue to use the bin during this time.


Missing/stolen bins

Before reporting a missing or stolen bin, please look up and down your street and check that your neighbours haven't taken your bin by mistake.

Found or abandoned bins

Should you find a bin that is not yours, please notify us and we will collect it as soon as possible. Please leave the abandoned bin on the kerbside for collection.

How to notify us:

  1. General Waste and Green Waste bins: If your red lid or green lid bin is damaged or missing, please call 02 4974 6066 between 7.30am and 3.25pm weekdays, or complete our broken or missing bin form.
  2. Recycling bins: If your yellow lid bin is damaged or missing, please call Council's recycling contractor, Solo Resource Recovery, on 02 4947 5699 between 8.30am and 5pm weekdays.