This website has been designed so our users can easily find the information they need. In fact, we have tested our structure and design on members of the community to make sure it works.

Finding your way around our site

You can try the drop down menus - for instance About Newcastle and Council services. About Newcastle lists events and our Newsroom where you can subscribe to various Enews subscriptions and get the latest information via our media releases. Council services takes you quickly to key services provided by Council - like rubbish collection and Council meetings to name a few.

You can browse our A- Z listing or go to our site map.

You can use our search.

You can click on the coloured promotional boxes on the right hand side of the page to find out more about that subject.

Or, you can go to More on this topic which will be found on the right of most pages. It will take you to related pages and links.

Need help?

If you can't find the information you are looking for, please send us an email and let us know.

Capturing our city

When we designed the site we sought input from our users about its look and feel. The message we heard was people wanted the site to reflect their feelings and impressions of the city of Newcastle. They wanted the site to be 'fresh' and 'beachy', to celebrate the people and sights of Newcastle. We hope you feel the end product has done just that.

Your feedback

Your feedback is important to us. You can send your thoughts, impressions or comments to our web team. The future

The City of Newcastle Council considers its website to be a community portal.

The community portal aims to fulfil the increasing demand for online opportunities from users.

Council will continue to develop the portal as:

• An accessible and comprehensive source of information on Council services, facilities and events
• A local access point and networking service
• An e-business and e-government tool.

General links policy

Council applies the standard Best Practice model for Government with regard to providing links to other websites. The first principle of the model relates to limiting links to commercial sites to avoid potential conflicts of interest due to Council's many regulatory roles.

Generally speaking, Council will not link to commercial sites. Exceptions may be made where Council has a specific project, program or sponsorship arrangement with a commercial entity.  

All links will be reviewed on an annual basis and may be removed at any time if a perceived conflict of interest or other issues arise.

Find out more in Council's  Links Policy (62 kb pdf).