Knowing who to contact in an emergency can make all the difference.
In an emergency make sure you ring 000 if there are people injured or threat to life.
000 is a free call from any phone in Australia even a phone box or disconnected mobile phone.
TTY users (hearing/ speech impaired) should call 106.
Download Emergencies Happen brochure (63kb)
Download the Emergency Fast-Info Card (63kb)
Call the NSW Police on 000 to ask for assistance.
In the event of a fire call 000 and ask for the Fire Brigade.
The NSW Fire Brigade manages fire emergencies in NSW’s major cities and towns. For more information about the NSW Fire Brigade’s visit their website.
70,000 Rural Fire Service volunteer members provide emergency services to over 95 percent of NSW. Find out how to join, how to apply for fire permits and more on the Rural Fire Service website.
The SES’s major responsibilities are for flood and storm operations.
You should contact the SES for assistance with incidences involving private property, such as trees that may have come down on your roof.
The SES also produce a Business Floodsafe Toolkit to help businesses manage the potential of flooding.
Contact the SES on 132 500 or visit the SES website.
Local Councils are responsible for public places such as parks and roads. You should ring your local Council for advice and assistance about storm or flood damage to public places.
Ring Newcastle City Council’s depot on 4974 6000 or visit the Newcastle City Council website.
Find up to date information about weather forecasts and warnings by visiting the Bureau of Meteorology website.
In a medical emergency call 000 and ask for an ambulance.
The New South Wales Ambulance Service website provides useful information about calling an ambulance and other useful health emergency contact numbers.
24 hour Health Service information line, providing public health, health promotion, community health, acute hospital, aged, mental health, rehabilitation and palliative care services.
Call the National Security Hotline – 1800 123 400 – to report any suspicious activity or information related to security or terrorism. For more information visit the National Security Hotline website.
To report traffic incidents and road conditions call 131 700.
For traffic information call 132 701.
The RTA website has live traffic reports on its website, and provides information about road closures, changed traffic conditions, accidents and other events.
Most local radio stations run regular reports of major traffic incidents. In an emergency you can tune in to your local radio station for updates on the situation.
The Attorney General's Department website which provides information on Preparing for the Unexpected and provides information about the Australian Government role in emergency management.
The New South Wales Government website provides information and contact details for dealing with most emergencies.
The Australian Red Cross has a long history of helping Australian when disasters strike. Find out about the services they offer.