Bulk waste changes
I heard Council no longer has bulk waste collections, is this true?
No. On 1 March 2012, twice-yearly kerbside collections were replaced with an on-demand booking or self haul voucher options. Instead of waiting for a scheduled service, ratepayers can fill out the waste request form, or call 4974 6066 between 7.30am and 3.25pm weekdays, and we will book a time to collect bulk waste from your kerbside or send you a voucher so you can take it to Summerhill Waste Management Centre.
Will I still get two services a year?
Yes. You can mix and match them with either kerbside collections or self-haul vouchers. It’s all up to you.
Please note: The entitlement for two services per year is based on the calendar year, not the financial year.
Why did you change the bulk waste system?
The change was made as part of the continuous improvement to waste collection at The City of Newcastle. The changes will result in cost savings, alleviate entire streets presenting bulk waste, deter scavenging, improve amenity, reduce healthy and safety risks associated with scavenging and give Council the opportunity to recover recyclable materials from the waste system.
I heard Council is giving away free tip vouchers, how can I get one?
Council is not giving away free tip vouchers. Vouchers are being provided to ratepayers for the disposal of bulk waste. Households can either book a kerbside collection or receive a voucher to dispose of their bulk waste at Summerhill Waste Management Centre at a time that suits them.
Each property is entitled to two bulk waste services per year, which can be mixed and matched with either collections or self-haul vouchers. It’s all up to you.
When will bulk waste be collected from my property?
Council will let you know what date your bulk waste kerbside collection will take place after you place a request. The collection will be scheduled for the next available date on the day AFTER your regular general waste (garbage) bin collection.
We aim to schedule collections as quick as possible. If you request a bulk waste collection during a period of high demand, there may be a three to four week waiting period. This period may be longer around holiday periods, especially Christmas, therefore we encourage you to book well in advance.
You can request a voucher to take your waste to Summerhill Waste Management Centre in lieu of a kerbside collection. All vouchers are sent by mail - please allow three to five working days. Strictly no collection from Council offices or email of vouchers is allowed.
Once I have booked in a time, when do I put out my bulk waste?
Bulk waste must be presented by 6am on the day that your collection has been scheduled. Collections will be scheduled the day AFTER your regular general waste (garbage) bin collection.
For example, if you put your red-lid bin out on a Monday, put your bulk waste out ready for the Tuesday morning. If you put your red-lid bin out on a Friday, put the bulk waste out ready for collection on the Monday.
I’ve already put my bulk waste out on the kerb, when will council come and get it?
We won’t. Households must NOT put bulk waste on the kerbside until they have been given a collection date by Council’s waste services team. Bulk waste is to be placed on the kerb the day prior to the notified collection date. If you put it out earlier, you may be fined for illegal dumping.
My neighbours have dumped some extra items on my pile and it didn’t get collected, what do I do with it?
It is your responsiblity to ensure that only two cubic metres (the equivalent of a 6'x4' trailer loaded under one metre high) of bulk waste is presented for collection. Placing your bulk waste out only one day before your scheduled collection day will help prevent people from dumping items on your property. Uncollected items will need to be removed or disposed of by the resident.
When I book in a collection what information will I need to provide?
You will be asked some questions by the waste services team and you should have your rates notice handy.
Are you the rate payer?
The person booking the bulk waste collection must be the ratepayer. The waste services team will not organise collections for tenants, neighbours, friends or visitors.
What will you put out?
We need to understand what you are putting out when you call. It won’t be limited to what you advise us when booking, but we need an idea of whether it is going to be large items, whitegoods (no fridges or freezers), furniture etc, so we know what size truck and the number of staff to send to collect it.
Where are you going to put your bulk waste for collection?
Bulk waste needs to be placed IN FRONT of the property unless you tell us otherwise. If you present your garbage in a lane, our staff will not know this unless you tell us and we may not be able to manoeuvre large vehicles down laneways or streets which are normally picked up by a smaller truck. Please present your bulk waste in front of your property or let us know if it is a narrow street/lane/cul-de-sac so we know to send a smaller truck.
I would rather take it to the tip myself, can I do this?
Yes. You can request a self-haul voucher to dispose of your bulk waste at Summerhill Waste Management Centre instead of having a kerbside collection. Just fill out the waste request form, or call 4974 6066 between 7.30am and 3.25pm weekdays, to request a voucher be mailed to you.
If I get sent a tipping voucher, how long have I got to use it?
We encourage you to use your voucher within four weeks of receiving it. However, vouchers expire at the end of each half yearly block - either 30 June for vouchers received between January and June, or 31 December for vouchers received between July and December.
If I get sent a tipping voucher, do I have to take it to the tip myself?
How much bulk waste can I take to the tip with this voucher?
The same quantities and restrictions apply to a normal bulk waste collection. See the acceptable materials on the Bulk Waste Service page. Size is restricted to the equivalent of a 1.8m x 1.2m (6'x4') trailer loaded under one metre high.
What happens if I have more than a trailer load?
If you take more than a trailer load to the tip using your voucher, you WILL be charged normal tip fees.
What happens if I bring in items that are outside the bulk waste allowance?
If you take excess waste or restricted items to the tip using your voucher, you WILL be charged normal disposal fees.
Can I use the voucher for green waste?
Yes. You can now use your self-haul voucher to dispose of green waste at Summerhill Waste Management Centre. Up to two cubic metres of bulk waste (including green waste) can be presented in total.
Please note: Green waste is not accepted via the kerbside bulk waste collection, with the exception of tree branches less than 100mm (10cm) in diameter. Please use your green waste (green-lid) bin to dispose of leaves, grass clippings, weeds and prunings.
Can I use the voucher to dispose of asbestos?
You may use your self-haul voucher to dispose of up to 100kg of asbestos waste only. No other bulk waste items can be brought in if you choose this option. Normal charges will apply for quantities of asbestos above 100kg.
Strict conditions apply to the disposal of asbestos waste. Once you receive your self-haul voucher, you must pre-book asbestos waste 48 hours prior to disposal on 4985 6600. Bookings can be made weekdays between 8.30am and 4pm.
Please note: asbestos is not accepted via the kerbside bulk waste collection.
I am a tenant, can I book a bulk waste collection?
No. The person booking the bulk waste collection needs to be the ratepayer. Bulk waste collections are provided by Council as part of the domestic waste service charge (DWSC). The DWSC is paid as part of annual property rates. The waste services team will not organise collections for tenants, real estate agents, neighbours, friends or visitors.
I am a tenant, how can I get rid of my bulk waste?
Contact your landlord or real estate agent. They can arrange the service on your behalf. Please note it is up to the discretion of the individual property owner when they will organise a bulk waste collection for a tenant.