Newcastle Region Libraries Satisfaction Survey

The Newcastle region libraries survey assists Newcastle region libraries in planning for the future. 

The intent of the survey was to:
  • Measure the quality of visitors’ experience and understand their requirements and level of customer satisfaction feedback regarding Newcastle libraries
  • Determine the current reasons for visiting Newcastle libraries, including receptiveness to changes
  • Determine if Newcastle libraries meet community needs and expectations
  • Identify ways to improve the service provided
  • Determine what users value about the current library facilities and services
  • Find out why non library users don’t currently use the library.


 2017 Survey Report (pdf)
 2017 Snapshot report (infographic) (pdf)
 2014 Newcastle Region Libraries survey report (pdf)