Trial Flash Flood Alert Service: Satisfaction Survey 2016


In June 2015 Council launched a free, 12 month trial of a flash flood warning system for the middle and lower reaches of Ironbark Creek, Wallsend. It included the ability to issue alerts via SMS, email or landline messages to users who had registered voluntarily. The trial aimed to register 1,000 residents and undertake a test of the alerts. Evaluation of the trial was required to assist Council's decision-making on whether to roll out the service City-Wide or discontinue it.

The trial was evaluated via an online survey. All registered trial participants were invited to provide their feedback. The survey was open Tuesday 1 March to Sunday 27 March 2016. There were 920 registered trial participants that were invited to participate. A total of 144 people took part in the survey.

Key findings:

  • 96% agreed or strongly agreed that it was a valuable service
  • 94% agreed or strongly agreed that the alert information is easy to understand
  • 92% agreed or strongly agreed that the information is helpful
  • 91% agreed or strongly agreed that it made them feel safer
  • 90% agreed or strongly agreed that the alert received was timely
  • 89% were very or extremely satisfied with the trial flash flood alert service. 
  • 84% felt that it was very or extremely important that the flash flood service is available