Traditionally the City of Newcastle (CN) rely on the goodwill of residents to maintain to a reasonable condition, grassed footpaths and verge/nature strips adjoining their property (a verge or nature strip is the section between the property boundary and the road and the footpath and the road). This means ratepayer funds and resources can be better directed to other services.
We have general maintenance crews engaged to mow on a cyclic basis:
- Adjacent to public roads (NOT fronting private properties/nature strips)
- Grassed medians on local and classified main roads
- Grass in vehicular access lanes servicing properties
- Grass in walkways linking public roads to other public roads, recreation parks, playgrounds and sporting fields.
Unforeseen accidents, where a stone or hard object is thrown up from a CN mower or brush cutter, can happen unexpectedly.
CN is sympathetic to persons incurring an injury or sustaining a loss. However, the fact that an incident has occurred does not mean we are liable to provide compensation (some companies, strata complexes and other organisations may organise mowing and brushcutting works not at the direction of CN).
For a claim to be considered, evidence must be provided to us for consideration. The onus lies on the claimant to provide sufficient evidence or proof to substantiate your claim.
If you are unsure about whether to claim for your loss or damage we recommend that you seek independent professional legal advice.
Should you wish to make a claim against us, please complete and submit a Claim for Compensation form
. Please include all relevant documentation and photographs of the alleged accident/incident to support your claim.
Completion and acceptance of your ‘Claim for Compensation’ form does not represent an admission of liability or a waiver of its rights on the part of CN. We will investigate the circumstances surrounding the incident to establish whether or not we have any legal liability. Your claim will be subject to investigation and assessed on its merits.
The process of investigation and determination can take 6 to 8 weeks. Sometimes there are delays in obtaining information which is beyond our control (i.e. information required from third parties, contractors or witnesses). We endeavour to respond to claims as quickly as possible; but claims brought in negligence are often complicated and we ask for your patience and co-operation during this time.