Compliments, Complaints and Feedback

Compliments and complaints

We are committed to providing an environment in which concerns, compliments and complaints are treated seriously, impartially and resolved as quickly as possible. If you are dissatisfied with a Council service, process or staff member and would like to make a formal complaint or compliment, please complete the online form at the bottom of this page.

We will acknowledge you within two business days and provide a finalisation or update on your complaint within 21 calendar days from the lodgement date of the complaint.

Please note:

  • A complaint is not a routine service request (e.g. requests for service such as a once-off missed bin or first request for repair of a pothole), and using this complaint form may delay us processing your request. Please complete a Customer Service Request.
  • If you are reporting personal injury or damages with the intention to make a claim against the City of Newcastle, you must complete the online Claim for Compensation.

For further information on complaints, please refer to Council's Customer Complaints Handling Policy (PDF).

Feedback

We value your feedback and are committed to continuously improving our services and facilities for the community. If you would like to provide your feedback to us, please complete the form below.

If you do not have an email address or wish to remain anonymous, please provide the information in writing to:

City of Newcastle
PO Box 489
Newcastle NSW 2300.

Contact Details
Please provide your preferred contact number
Service Request
What is your request about*:


Please provide full details about your compliment, complaint or feedback
Acknowledgement
By submitting this form, I acknowledge that the information provided is true and correct.
   

Privacy Disclaimer

We are committed to protecting your privacy. We take reasonable steps to comply with relevant legislation and our Privacy Management Plan.

Purpose: We will use the information to process your request.
Intended recipients: Authorised City of Newcastle Officers and its contractors or agents.
Supply: Voluntary.
Consequence of non-provision: We may not be able to process your request.
Storage and security: Information will be stored in accordance with City of Newcastle’s Records Management Policy.
Access: Contact us by phone on (02) 4974 2000 or attend the City Administration Centre.

* denotes mandatory fields