Request a Bulk Waste Service (Kerbside or Self-haul Voucher)

Festive season update

We are experiencing an increased demand for bulk waste services. Please allow up to 12 weeks during busy peak periods. Demand for bulk waste collections increases sharply around holiday times, especially in the lead up to Christmas. Residents are encouraged to book much further in advance if wishing to arrange for a kerbside bulk waste collection during these periods.

Please consider a self-haul voucher as a faster alternative to dispose of your waste.

Please note: completion of this form does not constitute a booking.

If you request a kerbside bulk waste collection, a staff member will contact you to advise of your collection date. For electronic confirmations, please check your junk mail folder as your email provider may filter messages. We recommend that you add to your 'Approved Sender' list.

Self-haul vouchers will be emailed to you or posted directly to the address for which they are requested, providing the entitlements for that property have not been exhausted.

If you would like to contact us directly, please call 02 4974 2000 between 8 am and 5 pm on weekdays (excluding public holidays).

Contact Details
Preferred contact method:

Service Address
Service Request

Terms of Service

Only the person(s) residing at the property, be they tenant or owner-occupier, can organise a kerbside bulk waste collection or a self-haul voucher on behalf of that residence.

Self-haul vouchers:
  • Will be emailed to you or posted directly to the property for which they are requested
  • Can only be used by a person currently residing at that property
  • Will expire three months from the date of issue.
To use a self-haul voucher, you must:
  • Be able to transport your bulk waste to Summerhill Waste Management Centre yourself, or be a passenger in the vehicle transporting your bulk waste
  • Present proof of occupancy (e.g. driver licence) for the address printed on the voucher upon arrival at Summerhill Waste Management Centre.
I have read and agree to the above terms of service*:
Service Type Requested*:

Please refer to the acceptable bulk waste items list.

Privacy Disclaimer

City of Newcastle is committed to protecting your privacy. We take reasonable steps to comply with relevant legislation and our Privacy Management Plan.

Purpose: We will use the information to process your request.
Intended recipients: authorised City of Newcastle Officers and its contractors or agents.
Supply: voluntary.
Consequence of non-provision: We may not be able to process your request.
Storage and security: Information will be stored in accordance with our Record Management Policy.
Access: by contacting us by phone on (02) 4974 2000 or attending City of Newcastle's office.

* denotes mandatory fields