Changes to our services

Last updated 19 October 2021

City of Newcastle will continue to focus on the health and safety of our community as we take a staged approach to the safe reopening of services and facilities in line with NSW Government Public Health Orders (PHOs).

Please see below for the current status of our services and facilities:

  • City of Newcastle Library branches are currently closed and will start to reopen from Monday 25 October. A phased resumption of services has begun; this includes the new Library 2U option where reading, movies and music can be delivered straight to your door or collected from one of our branches. You can also return your items as our returns chutes are open, although you don't need to worry about overdue fees as Newcastle Libraries is proudly fines free. For more information on available Newcastle Libraries services please visit the Newcastle Libraries website.

  • Customer Service at the City Administration Centre is open. Our Duty Officer service is continuing via phone consultations at this time. For further information please visit our City Administration - Customer Service page.

  • City Hall is currently closed

  • Civic Theatre will recommence performances as individual arrangements are made with promoters and artists. The Civic Theatre Café is open for takeaways, 7:30am – 2pm weekdays and from 8am – 11am on Saturdays, and will reopen for indoor and outdoor seated dining from Monday 18 October.

  • Community centres and halls are currently closed

  • Fort Scratchley Historic Site is open

  • Newcastle Art Gallery is open

  • Newcastle Museum is open

  • Tighes Hill Animal Facility is currently closed

  • The Visitor Information Centre is open

  • Beresfield Childcare Centre is open

  • Essential services are operating including kerbside waste collection, patrol of beaches, ocean baths and public areas by City of Newcastle lifeguards and rangers

  • Summerhill Waste Management Centre is open to all customers including domestic and commercial, and for kerbside collections in line with NSW Government advice. Cashless payments are preferred. If you have a bulk waste self-haul voucher with an expiry date between 5 August and 10 September 2021, its expiry will automatically be extended by two months to give you sufficient time to use your voucher

  • The gates at Blackbutt Reserve are open for outdoor recreation and exercise in line with the NSW Government advice. Blackbutt's wildlife boardwalk and shelters are also open. The kiosk and animal interactions (critter encounters, reptile shows, feeding talks) will remain closed until restrictions ease further

  • Beresfield, Lambton, Mayfield, Stockton and Wallsend Swimming Centres are open. For opening hours please visit our Swimming Centres page. The NSW Government PHO that came into effect on Monday 11 October requires all adults (16+) attending public swimming pools to have received two doses of a COVID-19 vaccine

  • City of Newcastle staff will continue to undertake essential construction and maintenance services in a COVID-19 safe manner and in accordance with relevant Public Health Orders.

COVID safe plans are in place for all sites in accordance with the NSW Government's latest PHO to ensure we can adhere to the required safety measures, which include one person per four square metres, mandatory mask wearing, and proof of full vaccination upon entry for indoor venues. Visitors will also be required to check in to all venues using a QR code.

For the latest information, see the NSW Health COVID-19 website.