Changes to our services

Last updated 27 September 2021

City of Newcastle's publicly facing facilities continue to be closed in line with the stay at home orders in place for a number of Local Government Areas within NSW, including Newcastle. This means that all events at these locations have been cancelled or postponed until further notice.

The following City of Newcastle facilities are closed:

  • City of Newcastle libraries, including the return chutes. All library loan periods will continue to be automatically extended during the closure period and Newcastle Libraries is fines free, so please be sure to hold on to your items for the time being. A new Newcastle Libraries service, Library 2U, has recently been launched which will see books, movies and music delivered to the homes of members. You can read more about this service on our Latest News page.

  • City Administration Centre at 12 Stewart Avenue including the customer service centre and the digital library. We encourage you to continue to connect with us by phone between 8.30am - 5pm, Monday to Friday on (02) 4974 2000, on web chat or via our Customer Request Form.

  • City Hall

  • Civic Theatre. Please note the Civic Theatre Café is open for takeaways, 7:30am – 2pm weekdays and from 8am – 11am on Saturdays.

  • Community centres and halls

  • Fort Scratchley

  • Newcastle Art Gallery

  • Newcastle Museum

  • Tighes Hill Animal Facility

  • Visitor Information Centre

Essential services including kerbside waste collection and patrols of beaches, ocean baths and public areas by City of Newcastle lifeguards and rangers will continue, while Beresfield Childcare Centre will remain open.

City of Newcastle staff will continue to undertake essential construction and maintenance services in a COVID-19 safe manner and in accordance with relevant Public Health Orders.

Summerhill Waste Management Centre is open to all customers including domestic and commercial, and for kerbside collections in line with NSW Government advice. Customers will be required to check-in, wear a face mask and adhere to social distancing. Cashless payments are preferred. If you have a bulk waste self-haul voucher with an expiry date between 5 August and 10 September 2021, its expiry will automatically be extended by two months to give you sufficient time to use your voucher.

The gates at Blackbutt Reserve will be open from Friday 17 September for outdoor recreation and exercise in line with the NSW Government advice. Blackbutt's animal enclosures will remain closed until restrictions ease further.

Beresfield, Lambton, Mayfield, Stockton and Wallsend Swimming Centres reopened on Monday 27 September with COVID-safe plans in place. Those attending Newcastle's swimming centres must reside in the Newcastle Local Government Area, or within 5km of the swimming centre. People are required to adhere to NSW Government advice, QR code check in, wear masks while not swimming and maintain physical distancing. Pool visitors are encouraged to swim and go, and all indoor and outdoor areas including grandstands, changerooms and bathrooms are open and subject to capacity limits based on the 4sqm rule. Community sport, training programs and learn to swim lessons remain suspended. For opening hours please visit our Swimming Centres page.

For the latest information, see the NSW Health COVID-19 website.