Financial Hardship Support

Our Financial Hardship Support will provide:

  • The option to develop a payment plan for your rates.
  • Payment plans on rates will be interest-free until 30 June 2022.

Who does this support apply to?

Our Financial Hardship Support applies to all residential and commercial ratepayers.

Are payment arrangements interest-free, and for how long?

Yes, no interest will be charged to any instalments made as part of your payment arrangement. The specific interest-free period depend on the agreed payment arrangement made.

Will my current payment arrangement be interest-free?

Yes, existing payment arrangements will also be moved over to interest-free terms.

How can I apply or find out more information?

Read more about how you can pay your rates and frequently asked questions.

Or contact Customer Service, who will put you in touch with a Debt Recovery Officer to discuss your hardship and negotiate a payment arrangement with you.

Our Customer Service can be contacted on (02) 4974 2000 between 8 am - 5 pm.