Other essential services

Last updated 14 April 2021

City of Newcastle is working in collaboration with government partners to ensure our City is prepared in the event of further spread of COVID-19 to the region.

Find out about changes to our services:

Customer Service Centre
In-person services at 12 Stewart Avenue have resumed with COVID-19 restrictions in place. The Customer Service Centre is open Monday to Friday, 8.30am to 5pm. Cashless transactions are preferred.

We encourage you to continue to connect with us by phone between 8am - 5pm, Monday to Friday on (02) 4974 2000, on web chat or via our Customer Request Form.

Annual Fire Safety Statement
It is imperative that fire safety measures safeguard our community as they support and comply with the Federal and State COVID-19 restrictions. Find out more.

Food Safety
We have collated food safety resources to assist you in your food business.

Event Licensing
For Event licencing updates please see events and public gatherings.

Citizenship Ceremonies
Please see our Citizenship Ceremonies page for the latest updates. For further information, please contact the Department of Home Affairs on 131 881.

We have made the decision to temporarily suspend volunteer participation in City of Newcastle programs, events and activities until further notice.​

For the latest information, see the NSW Health COVID-19 website.