Our Responsibilities

Access to Information

Your rights to access Council information are provided in the Government Information (Public Access) Act 2009 (NSW) (GIPA Act).


We are committed to ensuring accountability for public money and high levels of service, governance, quality, professional conduct and compliance with professional standards and other legislative requirements.

Code of Conduct

Council's Code of Conduct sets the minimum requirements for behaviour for Councillors, Council staff, members of Council committees and contractors in carrying out their duties.

Customer Service

Customer Service is open from Monday to Friday 8:30am to 5pm. Contact us on 4974 2000. Phone enquiries from 8am to 5pm Monday to Friday.

Delegations and authorisations

The Local Government Act 1993 (Act), and other relevant legislation, authorises Council to undertake a range of functions by way of delegations and authorisations to staff (or another person or body such as a section 355 committee).

Integrated Planning and Reporting

Each year Council provides a high volume of works and services to the Community. On an annual basis we are required to report on these works to the Division of Local Government.

Newcastle 2030

The Newcastle 2030 Community Strategic Plan is based on the aspirations, knowledge and values of our community. The Community Strategic Plan (CSP) is a shared community vision to inform actions over the next 10 years.

Open and Transparent Governance Strategy

In accordance with the Local Government Act 1993 (NSW), Council adopts a Community Strategic Plan (CSP) which represents the highest level of strategic planning undertaken by Council. The CSP involves an extensive community engagement process to...


Information about Council's rating structure, how to pay, changing your address and Section 603 Certificates.