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If you've seen something that's not quite right, let us know so we can address it.
Submit a request here
Learn more about issues that impact negatively on the community and what can be done about it.
To report illegal graffiti on your property or a City of Newcastle building please complete this form.
Please note we are not responsible for removing graffiti on public buildings or structures we don’t own including:
The Office of Environment & Heritage look after neighourhood noise issues.
Here are some tips on managing neighbourhood noise:
Try to solve the problem amicably by talking to whoever is causing the noise that is affecting you. The person may not know that the noise is affecting you or is a problem. Often people are happy to work with you to solve the problem.
Contact the Community Justice Centre. Community Justice Centre. an independent centre that specialises in settling differences between neighbours without entering complicated legal processes. Services are free, confidential and voluntary.
Seek a noise abatement order by contacting Newcastle Local Court.
If the issue cannot be resolved between neighbours Seek advice and further information from Community Justice Centres website or by calling 1800 990 777.
For vehicles, it is an offence for an alarm to sound for more than:
45 seconds for cars manufactured after 1 September 1997
90 seconds for older cars.
The sounding of motor vehicle intruder alarms is regulated under the Protection of Environment Operations (Noise Control) Regulation 2017. Motor vehicle intruder alarms should not sound for more than:
more than 90 seconds for vehicles manufactured prior to 1 September 1997
more than 45 seconds for vehicles manufactured on or after 1 September 1997.
The sounding of building intruder alarms is regulated under the Protection of Environment Operations (Noise Control) Regulation 2017.
Building alarms should not emit noise that can be heard in any residential premises for a period more than:
ten minutes if installed before 1 December 1997 or
five minutes if installed after 1 December 1997
Vehicles are not allowed to make 'unnecessary noise' such as noise from intentional wheel spins and 'doughnuts'. Contact the police to make a report or Roads and Maritime Services to make a report.
Find out more at Protection of Environment Operations (Noise Control) Regulation 2017
Contact the Police Assistance Line on 131 444.
We may investigate reports of illegal dumping in public and private places, attend the sites of illegal dumping and conduct investigations in an attempt to identify where the waste material originated from and who was responsible for dumping the waste.
Illegal dumpers are part of our community, they are regular people just like you, except, they dispose of their waste illegally. This irresponsible waste dumping creates a number of risks that may adversely affect the environment in which we live. These risks include:
Under the Protection of the Environment Operations Act 1997, it is an offence to transport waste to or deposit waste in a place that cannot lawfully be used as a waste facility and also an offence to cause or permit it to be transported or deposited. Penalties for this offence can be up to $250,000 for individuals and $1 million for corporations. On the spot penalty notices of up to $5000 can be issued by officers for lesser offences.
We provide a free bulk waste service for residents to legally dispose of unwanted household bulky items.
Please play your part in protecting the environment in which we live by acting responsibly.
We actively investigate the placement of bill posters on electricity poles, telegraph poles, hoardings around buildings and many other locations within the Newcastle area.
Report illegal bill posters by completing a Customer Request Form
Why are bill posters a problem?
What can I do to lawfully promote my event?
The inside of shop windows with the shop owner’s approval
Approved bill poster poles
Approved signs at the event venue
We carry out monitoring and regular surveillance of areas with vacant/derelict buildings. You can report vacant buildings by completing a Customer Request Form.
Under the Local Government Act, we can serve an order on the owner or occupier of a building / premises if it is not in a safe or healthy condition. The order requires the owner / occupier take action to ensure land / premises are returned to or kept in a safe or healthy condition.
We can also order owners to build structures to protect persons or property on / in public places if a derelict building is dangerous and in the immediate vicinity of a public place.
If the owner fails to carry out the actions required in an order, we can:
A vehicle is classified as being abandoned when the vehicle is parked on a public street and the owner of the vehicle cannot be identified.
We can impound and remove abandoned vehicles. Enquiries would be made to identify the owners of the abandoned vehicle and contact them prior to the removal of the vehicle.
If a vehicle has been burnt out and is on a public street, we will let police complete any relevant investigations. We can then proceed to impound the vehicle if it is not removed.
Where vehicles are causing a danger, we may remove the vehicle immediately.
The owner of the vehicle is liable for any costs incurred in the removal and storage of the vehicle as well as any related penalty notices.
If we tow a vehicle, it will be taken to our contracting agents holding yard. We will attempt to advise the owner that the vehicle has been towed and where it is located. If the owner does not claim the vehicle, it will be disposed of by public auction or destruction, dependent on the condition and value of the impounded vehicle.
Structures or devices including vehicles caravans or trailers displaying advertising material on public or private land is considered development activity. It is an offence to carry out development other than in accordance with a development consent. Penalties can be up to $1,100,000.
We regularly conduct patrols and may initiate legal proceedings for any detected breaches including the issuing of $3000 penalty infringement notices in accordance with The Environmental Planning and Assessment Act 1979. Enforcement action is often taken after a caution has been issued and time for compliance has been provided, however, where there are risks to public safety or significant impact on the public or the environment, legal proceedings may be commenced without warning.
Section 7.09 of the Newcastle Development Control Plan 2012 outlines requirements for the design of advertising signs and structures, including signage for home occupations as well as business in commercial and industrial areas.
To report unauthorised signs contact our Customer Service team.
We do not issue approvals for busking however if you would like to busk in the Newcastle local government area, please note that we will act on any complaints regarding offensive noise and footway obstructions.
We can regulate offensive noise in accordance with the provisions of the Protection of the Environment Operations Act 1997. Offensive noise means that, by reason of its level, nature, character or quality, or the time at which it is made, or any other circumstances:
Is harmful to (or is likely to be harmful to) a person who is outside the premises from which it is emitted
Interferes unreasonably with (or is likely to interfere unreasonably with) the comfort or repose of a person who is outside the premises from which it is emitted
We can regulate footway obstructions in accordance with the provisions of the Roads (General) Regulation 2000. A person must not place on a road anything that is likely to injure any person or damage any vehicle, or anything that is likely to restrict or endanger the use of a road by the public or interfere with public convenience.
For more information on the types of pollution that exist and what Council investigates visit Environmental Health.
Make a report
If you are concerned about your health, have witnessed instances of illegal behaviour that damages the environment or noticed changes to the environment around you due to pollution this should be reported.
Environment Protection Authority pollution line (24 hours): 131 555
Complete our Pollution Notification Form
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City of Newcastle acknowledges that we operate on the grounds of the traditional country of the Awabakal and Worimi peoples.
We recognise and respect their cultural heritage, beliefs and continuing relationship with the land, and that they are the proud survivors of more than two hundred years of dispossession.
CN reiterates its commitment to address disadvantages and attain justice for Aboriginal and Torres Strait Islander peoples of this community.