Report a Service Issue

Missed collection services

If your bin has not been serviced by 4pm on your collection day, please let us know.

Missed service requests must be lodged within two business days of your regular collection day, otherwise your bins will not be serviced until your next scheduled collection.

We endeavour to service missed bins within 72 hours of notification. Please leave your bin on the kerb until it has been emptied.

How to notify us

To report a missed service of your:

Get it right on bin night

By following these guidelines, you can help to ensure that your bins don't get missed by our collection vehicles:

  • Have your bins on the kerb by 5am on your collection day. You may wish to put your bins out the evening beforehand.
  • Face the front of your bins towards the kerb, with the wheels and handles pointing towards your house.
  • Try to space your bins one metre apart from each other, and away from parked cars, trees and poles. This allows the lifting arm on our collection vehicle to reach in and pick up the bin.
  • Avoid placing your bins underneath low hanging power lines or trees. Our collection vehicles need to raise the bins up high to tip them.
  • Do not overload your bins. Our collection vehicles cannot lift bins that are too heavy.
  • Take care to put only accepted waste items in your bins. If our collection drivers find that your bins are contaminated, they will not be serviced until you remove the non-complying items.

Damaged bins

If your bin has been damaged, we will repair (or replace) it free of charge. We endeavour to fix general waste and green waste bins within two weeks, and recycling bins within three weeks, of notification.

How to notify us

To arrange a repair of your:

Missing/stolen bins

Before reporting a missing or stolen bin, please look up and down your street and check that your neighbours haven't taken your bin by mistake.

How to notify us

To report a missing/stolen:

Found or abandoned bins

Should you find a bin that is not yours, please notify us and we will collect it as soon as possible. Please leave the abandoned bin on the kerbside for collection.

If you have found a red lid bin or green lid bin, please call 02 4974 2000 or email

If you have found a yellow lid bin, please call SOLO Resource Recovery on 02 4947 5699 between 8.30am and 5pm on weekdays.