Placement
The following points provide guidance on the placement of bins for collection:
- Leave your bins out for collection on the evening before collection day, or prior to 5am on collection day
- Do not place rubbish on top of or beside the bin
- Place the bins on clear ground at the road verge next to your driveway and a minimum of 1 metre away from any vehicles
- Bins should be placed on the footpath close to the edge of the kerb so as not to obstruct the footpath for users or if there is no kerb, on the side of your driveway or on the gravel/grass road verge close to the road
- Make sure your bins are accessible
- Place your bin beside each other with a space of around 1 metre between each bin
- The handle should face your property, and the City of Newcastle logo should face the road
- Only put the right material in each bin - some materials can damage collection equipment, injure workers or contaminate the process. Bins cannot be collected if they contain incorrect material.
Non-Collection
On occasion bins may not be emptied and this could be the result any number of factors, these include roadworks being conducted, cars parked in front of the bin, items stuck in the bin or the bin may have simply been missed. In these instances please contact us to make alternative arrangements.
Instances where bins may not be collected may occur due to the following:
- Overfull bins – overfull bins expose the driver to an increased risk of rubbish falling onto the road or footpath as they complete the service and the contractor is not obligated to collect any bin that is overfull, excess waste will need to be disposed of by the resident
- Contaminated bins – the collection services for recycling and green waste is specifically for those waste items, mixing other types of material into your recycling or green waste bin will result in the bin not being collected and the resident being responsible for the disposal of those items
- Non-Council bins – We require residents to only use waste, recycling or green waste bins that display the logo of City of Newcastle, bins not displaying this logo will not be collected and the resident being responsible for the disposal of those items
- Unpaid account bins - We offer a range of additional waste services to suit the needs of residents. The additional waste services are charged at different rates for excess and upgrade bins. If these accounts are not paid the additional waste service will not be collected. If you have an unpaid account or you are unsure if you have an account bin please contact 4974 2000.