Service Issues and Requests

Please let us know if there is an issue with your kerbside bins, or if you'd like to arrange for one of our optional waste service upgrades.

Report a Missed Bin Collection

Report a Missed Bin Collection

Find out why your bin may not have been serviced and how to notify us of a missed collection.
Report a Broken or Missing Bin

Report a Broken or Missing Bin

If your bin is damaged, or it's gone missing, we'll repair or replace it.
Request a Bulk Waste Service

Request a Bulk Waste Service

Our on-demand bulk waste service helps you dispose of items too big for your kerbside bins, such as mattresses, old furniture and broken appliances.
Request Special Needs Assistance

Request Special Needs Assistance

Do you have difficulty wheeling your bins to and from the kerb due to age, a medical condition or disability? You may be eligible for our assisted collection service.
Upgrade Your Kerbside Waste Service

Upgrade Your Kerbside Waste Service

Are your bins regularly overflowing by collection day? You can apply for bigger or additional bins.
Arrange a New Kerbside Waste Service

Arrange a New Kerbside Waste Service

Have you moved into a property, such as a brand new home, where there are no bins? Apply for a kerbside waste service today.