Service Issues and Requests

Please let us know if there is an issue with your kerbside bins, or if you'd like to arrange for one of our optional waste service upgrades.

Report a Missed Bin Collection

Report a Missed Bin Collection

Find out why your bin may not have been serviced and how to notify us of a missed collection.
Report a Broken or Missing Bin

Report a Broken or Missing Bin

If your bin is damaged, or it's gone missing, please let us know.
Request a Bulk Waste Service

Request a Bulk Waste Service

Our on-demand bulk waste service helps you dispose of items too big for your kerbside bins, such as mattresses, old furniture and broken appliances.
Request Special Needs Assistance

Request Special Needs Assistance

Do you have difficulty wheeling your bins to and from the kerb due to age, medical condition or disability? You may be eligible for our assisted collection service.
Tailor Your Service

Tailor Your Service

Need a larger or an extra bin? We offer a range of additional waste services for households and businesses that you can mix and match to suit your needs.