Contact Us

Council Directory

Here you will find a full list of contacts at Newcastle City Council.

Customer Request

Tell Council about an issue or problem you would like help with by completing our Customer Request form.

Compliments, Complaints & Feedback

Council is committed to providing an environment in which concerns and complaints are treated seriously, impartially and resolved as quickly as possible.

Claims against Council

Council requires evidence from a claimant before considering a claim for reimbursement of any costs associated with damage to private infrastructure alleged to have been caused by trees located on Council controlled property (public land).

Customer Contact Centre

Customer Service is the main port of call for the majority of Council's customers. We provide information and advice on a wide range of subjects including rates, animal registrations, planning and development (building), trees, traffic enquiries, residential parking permits and much more.

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Relaying and Interpreting Services

f you have a hearing or speech impairment, you can ask the National Relay Service to put you through to our Customer Service Centre.