Compliments, Complaints & Feedback

Compliments

Recognising outstanding efforts assists Council in encouraging and promoting excellent customer service across the organisation. If a Council staff member has given you exceptional service or if you have had a positive experience dealing with the Council please let us know by completing the online form.   Please provide as much information as possible, including the staff members full name so Council can pass the information onto the relevant department head.

Please note: Council has a strict policy on gifts and benefits and the best way to thank a staff member is by sending through a compliment. Council will ensure the staff member is recognised internally. 
 

Complaints

Council is committed to providing an environment in which concerns and complaints are treated seriously, impartially and resolved as quickly as possible.  If you are dissatisfied with a Council service, process or staff member and would like to make a formal complaint, please complete the online form.

Council will acknowledge your complaint within 2 business days and will provide finalisation or update on your complaint within 21 calendar days from the lodgement date of the complaint. 

Please note: a complaint is not a routine service request (e.g. requests for service such as a once off missed bin or first request for repair of a pothole) and using this complaint form may delay Council processing your request.  Please complete a Customer Service Request.

For further information on complaints, please refer to Council's   Customer Complaints Handling Policy (pdf).
 

Feedback

Council values your feedback and is committed to continuously improving its services and facilities for the community. If you would like to provide your feedback to Council, please complete the online form.