Contact Us

Our City Administration Centre is located at 12 Stewart Avenue, Newcastle West.

We can resolve most customer enquiries and transactions over the phone (02) 4974 2000 from 8am - 5pm Monday - Friday. If you request a Council service, please use our Customer Request Form.
 

City Administration - 12 Stewart Avenue
Our City Admininstration Centre at 12 Stewart Avenue, Newcastle West. Located just 100m south of the Newcastle Interchange.

Council Directory
Find a full list of City of Newcastle contacts across all departments including Councillors, our phone numbers and postal address.

Customer Contact Centre
Need information or advice on Council services including rates, animal registrations, planning and development, trees, traffic and parking permits.

Report it
Report your Council service issue or problem you would like help with by completing our Customer Request form.

Relaying and Interpreting Services
If you have a hearing or speech impairment, you can ask the National Relay Service to put you through to our Customer Service Centre.

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Sign up to our newsletters or follow us on social media to receive the latest news and updates about your Newcastle.

Compliments, Complaints and Feedback
Council is committed to providing an environment in which concerns and complaints are treated seriously, impartially and resolved as quickly as possible.

Claims against the City of Newcastle
If you are seeking compensation directly from Council for injury, loss or damage arising from an incident, please complete a Request for Compensation form.