In-person services at 12 Stewart Avenue have resumed with restrictions in place. The Customer Service Centre is open Monday to Friday, 8.30am to 5pm. Cashless transactions are preferred.
If you are unwell, please stay at home. We encourage you to continue to connect with us by phone between 8am - 5pm, Monday to Friday on (02) 4974 2000, on web chat or via our Customer Request Form.
Deliveries for City of Newcastle can be delivered to our Depot, 222 Turton Road Waratah NSW 2298.
Find a full list of City of Newcastle contacts across all departments including Councillors, our phone numbers and postal address.
Report your service issue or problem you would like help with by completing our Customer Request form.
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If you are seeking compensation directly from Council for injury, loss or damage arising from an incident, please complete a Request for Compensation form.