Customer Service at the City Administration Centre is open. Consultations with our Duty Officer are available by appointment only and with Public Health Order restrictions in place. Please call 02 4974 2000 to book.
We encourage you to continue to connect with us by phone between 8am - 5pm, Monday to Friday on 02 4974 2000, on web chat or via our Customer Request Form.
For more information on our services during Covid, please visit this page.
For the latest information and public health orders, see the NSW Health COVID-19 website.
Deliveries for City of Newcastle can be delivered to our Depot, 222 Turton Road Waratah NSW 2298.
Find a full list of City of Newcastle contacts across all departments including Councillors, our phone numbers and postal address.
Report your service issue or problem you would like help with by completing our Customer Request form.
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Claims against the City of Newcastle
If you are seeking compensation directly from Council for injury, loss or damage arising from an incident, please complete a Request for Compensation form.